We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of personal and technical information:

Personal Information: Your name, email address, phone number, shipping and billing address, payment details, and any information you provide when placing an order, creating an account, or contacting us.

Device Information: Information such as your IP address, browser type, operating system, and device identifiers to help us optimize your user experience.

Usage Data: Your browsing activity, purchase history, and interactions on our website to personalize content and improve our services.

2. How We Use Your Information

We use the collected information for purposes such as:

Order Fulfillment: To process your orders, including payment, shipping, and invoicing.

Customer Support: To respond to your inquiries, resolve issues, and offer support.

Marketing & Communication: To send you product updates, promotions, or newsletters. You may opt out at any time via the unsubscribe link in our emails.

Personalization: To provide tailored product recommendations and personalized website experiences.

Analytics & Improvements: To monitor website traffic, identify trends, and enhance functionality and user experience.

3. How We Protect Your Information

We take appropriate and reasonable measures to protect your data:

SSL Encryption: Sensitive information is transmitted using secure socket layer (SSL) technology.

Access Controls: Only authorized personnel have access to personal data.

Security Audits: We regularly assess our systems to maintain the integrity and confidentiality of your information.

4. Information Sharing

We respect your privacy and do not sell or rent your personal data. Your information may be shared only in the following situations:

Legal Compliance: When required by law or to comply with legal processes or obligations.

Third-party Service Providers: With trusted partners (e.g., payment processors, logistics providers) who assist us in providing our services, under strict data protection terms.

Business Transfers: In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity.

5. Your Rights

Depending on your location (e.g., under GDPR if you're in the EU), you may have the right to:

Access & Correct: Request access to or correction of your personal data.

Deletion: Request that we erase your personal information.

Withdraw Consent: Opt out of marketing communications or data processing.

Object or Restrict Processing: Limit how we use your information in certain cases.

To exercise any of these rights, please contact us using the information below.

6. Cookies

We use cookies and similar technologies to enhance your experience and collect information about your usage. You can manage your cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date. We encourage you to review this policy periodically.

Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:

📧 Email: info@lavandevape.com